Privacy Policy
This Privacy Policy defines the rules for the processing and protection of personal data of users using the OCEVIO – Dolphin Watching Tenerife website, in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR), the Spanish Organic Law LOPDGDD 3/2018, and Law LSSI-CE 34/2002.
Data Controller
The controller of personal data is:
OCEVIO
Calle Baleares 17
38670 Costa Adeje
Santa Cruz de Tenerife
Spain
E-mail: info.ocevio@gmail.com
What data we collect
While using the website, we may collect the following data:
- full name,
- email address,
- phone number,
- data related to excursion and attraction bookings,
- IP address,
- technical information about the device and browser,
- statistical and analytical data related to website usage.
Purpose of data processing
Personal data is processed for the purpose of:
- processing bookings and tourism services,
- contacting the user,
- responding to inquiries sent through the contact form,
- customer support,
- sending information related to bookings,
- improving the functionality of the website,
- statistical and marketing analysis,
- compliance with legal obligations under Spanish and European regulations.
Legal basis for processing
Data is processed in accordance with Article 6 of the GDPR on the basis of:
- user consent,
- performance of a contract or pre-contractual measures,
- legal obligations of the controller,
- legitimate interest of the controller.
Data retention period
Personal data will be stored:
- for the period necessary to provide services,
- for the period required by law,
- until the user withdraws consent, if processing is based on consent.
Sharing of data
Data may be shared with:
- payment operators,
- partners providing excursions and attractions,
- technical and hosting service providers,
- entities supporting website operations.
only to the extent necessary to provide services.
The controller does not sell personal data to third parties.
User rights
The user has the right to:
- access their personal data,
- rectify data,
- erase data,
- restrict processing,
- data portability,
- object to processing,
- withdraw consent at any time,
- file a complaint with the Spanish Data Protection Authority.
Cookies
The website may use cookies for the purpose of:
- improving website functionality,
- statistical analysis,
- content personalization,
- marketing activities.
The user may manage cookie settings in their web browser.
Data security
The controller applies appropriate technical and organizational measures to protect personal data against unauthorized access, loss, or unlawful processing.
Changes to the Privacy Policy
The controller reserves the right to make changes to this Privacy Policy in order to adapt it to legal or organizational changes. The current version will always be available on the website.
