Legal Notice

Last updated: 26.05.2026

1. Website Information

The OCEVIO – Dolphin Watching Tenerife website available at dolphinwatchingtenerife.com is operated by:

OCEVIO
Calle Baleares 17
38670 Costa Adeje
Santa Cruz de Tenerife
Spain

E-mail: info.ocevio@gmail.com

By using this website, the user accepts these terms and the Privacy Policy.

2. Nature of the Service

OCEVIO allows users to search and book boat trips, sea excursions, and experiences related to dolphin and whale watching in Tenerife.

Some services may be operated by independent partners and tour operators cooperating with OCEVIO.

3. Bookings

When making a booking, the user agrees to provide accurate information and review all service details before completing the payment.

A booking is confirmed after successful payment or after receiving an electronic confirmation.

After booking, the user may receive:

• booking confirmation,
• voucher or ticket,
• organizational information regarding the activity.

4. Payments

Payments are processed through external payment providers such as Stripe, PayPal, or other available payment methods.

In case of technical issues or payment authorization failure, the booking may be canceled.

5. Cancellations & Refunds

Cancellation conditions may vary depending on the selected activity and are displayed before completing the booking.

Unless otherwise stated:

• cancellations made sufficiently in advance may qualify for a full or partial refund,
• failure to appear at the meeting point may result in no refund.

Refunds are usually processed using the same payment method used during the purchase.

6. User Responsibilities

The user agrees to:

• use the website in accordance with the law,
• provide accurate information,
• follow safety rules during activities,
• arrive on time at the activity location.

7. Liability

OCEVIO makes every effort to ensure that the information presented on the website is accurate and up to date.

OCEVIO is not responsible for:

• temporary technical issues with the website,
• weather conditions affecting activities,
• actions of independent operators and partners,
• damages resulting from incorrect information provided by the user.

8. Intellectual Property

All content available on the website, including texts, images, graphics, logos, and multimedia materials, is legally protected.

Copying or using website content without prior permission from OCEVIO is prohibited.

9. Cookies

The website may use cookies for:

• improving website functionality,
• statistical analysis,
• content personalization,
• marketing activities.

The user may manage cookie settings in their web browser.

10. Changes to the Terms

OCEVIO reserves the right to update these terms at any time.

The current version of the document will always be available on the website.

11. Governing Law

The use of the website is governed by Spanish law.

12. Contact

Any questions regarding the use of the website should be sent to:

info.ocevio@gmail.com