FAQ

Most popular questions

If you require a bus transfer, please ensure you choose the option for a transfer when booking, from here you can select your hotel from a list.
Once you have booked, you will receive confirmation of the time and place of your pick-up, with a map included if the pick-up point differs from your hotel.

We recommend being at the pick-up point 10 minutes before the time stated, as sometimes there can be slight variations due to traffic conditions

  1. Choose the date you want to book your whale watching in Costa Adeje tour on the booking form on this page
  2. After that, choose the hour of your excursion and the number of attendees
  3. Then, click on the green button MAKE BOOKING, and fill your personal data on the following screen of the form.
  4. In the dropdown list PICK UP POINTS, choose the hotel where you will be staying during your stay in Tenerife, and you will see the bus timetable that will pass by your hotel
  5. Then, choose the payment method you are going to use and complete the process
  6. Finally, you will receive in your email the bonus with the reservation, where you will have all the details of your excursion
  7. Print it and show it to the tour guide at the pick-up point, and at the boarding dock in Puerto Colón.
  8. Enjoy your whales and dolphins watching excursion in Tenerife!

Check our general conditions to see the policy of cancellations and modifications of reservations. If you need to cancel a booked excursion or request a refund, you must do it by sending an email to info.avemto@gmail.com with the reservation number, name and date of the excursion.

Yes, our 3 hours Costa Adeje whale and dolphin watching tour, includes a sandwich, soft drinks, water and beer.

Yes, the 4,5h excursion to Masca & Los Gigantes whale watching includes a lunch, usually Chicken Meatballs in Sauce, Huertano Rice, Bread and Canarian Banana. Soft drinks, water and beer are also included.

Ice creams are not included, and have an additional cost.

It is not possible to use a wheelchair whilst onboard our catamarans, therefore it is very important to have some mobility to board our catamarans.

Consult your doctor or pharmacist to recommend pills for motion sickness. Depending on the conditions of the sea, there are days of greater swell, and you may get dizzy.

If you need to contact us or need help to hire your whale watching costa adeje tenerife tour, we are entirely at your disposal from 10:00 to 18:00H, 7 days a week, and you can always contact us on:

Telephone numbers: Avemto (+34) 672 593 782
By email: info.avemto@gmail.com

We hope to see you soon on one of our excursions.

For now, we’d like to wish you a great holiday on Tenerife!!!

If you can not find the pickup point bus stop, or if after 10-15 minutes the bus hasn’t arrived, you should ring us on this number:

  • (+34) 922 716 864

It is also to be found printed on your voucher. You should identify yourself telling us which excursion you’ve booked and the pickup point where you are. In this instance we will inform you of any delay owing to traffic or another reason and we’ll solve any problem so that you can go on your excursion.

In case there are adverse conditions, the information provided by the AEMET will be taken into account to make the decision about the cancellation of the excursion.

We are very cautious about the weather conditions and very respectful of the environment and the tranquillity of the whales and dolphins.

We always try to ensure that our tours are safe for our customers and respectful of the environment.

Discover More Attractions in Tenerife!

Tenerife is a paradise for adventure lovers! Try scuba diving in crystal-clear waters, feel the thrill of paragliding, race on the karting track, or embark on an exciting fishing trip. Whether you’re looking for adrenaline or relaxation, the island has something for you. Check out all the attractions at www.avemto.com!